Privacy policy
How Cavity Reset Insulation Removal collects, uses and keeps your personal information under UK GDPR, and the rights you have over it.
Damp patches on inside walls
A patch on the inside of an outside wall that darkens after rain and has no other source.
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Mould and condensation
Black mould in corners, behind furniture and around windows, on walls that are colder than they should be.
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Cold rooms that will not warm up
Cold bands and patches on outside walls where the fill has slumped, got wet or was missed.
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Wet or slumped insulation
What the borescope shows when wool, bead or foam has failed inside the cavity.
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Cavity Reset Insulation Removal provides cavity wall insulation removal across mainland England, Scotland and Wales. This policy explains what personal information we collect through cavityreset.co.uk, what we do with it, and the rights you have under UK data protection law, including the UK GDPR and the Data Protection Act 2018. It is written in plain English. If anything is unclear, email [email protected].
What we collect
When you use the survey booking form or the contact form, we collect what you type in: your name, email address, phone number, postcode, property type, and a description of the problem. If you send photographs by email, we keep those with your enquiry.
If we survey your property we record what we find: readings, borescope stills and photographs of the walls. Those show brickwork and plaster rather than people, but they are linked to your address, so we treat them as personal information.
The website itself collects very little. See the cookie policy for what the site stores in your browser.
How we use it
- To answer your enquiry and arrange a survey.
- To prepare your quote, quotation and completion certificate.
- To carry out work you have agreed to and to honour our guarantee afterwards.
- To keep the records that tax law and our insurance require.
The lawful basis is normally steps taken at your request before a contract and then the contract itself, and for record-keeping our legal obligations. We do not use your information for marketing, we do not send newsletters, and we do not sell or share it with anyone for their own purposes.
Who sees it
The people at Cavity Reset who handle your enquiry, survey and work. Where a job needs a specialist we bring in, such as a scaffolder or a plasterer, they are told the address and what the job needs and nothing more. Our email and form handling run on ordinary hosting and email services that process the data on our behalf. If you ask us to send your quote to a third party, such as CIGA, a surveyor or a solicitor, we send it to them and to nobody else.
How long we keep it
Enquiries that do not lead to a survey are deleted after twelve months. Survey reports, quotations and completion certificates are kept for the life of our guarantee, ten years from completion, because we need them to honour it. Invoices and payment records are kept for the period tax law requires, currently six years after the end of the tax year they relate to.
Your rights
You can ask for a copy of the information we hold about you, ask us to correct it, ask us to delete it where we have no continuing need to keep it, and object to how we use it. Email [email protected] and we will respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Changes
If this policy changes, the new version is published here with the date it took effect.
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Or email [email protected]. Your details are used to answer you and for nothing else: see the privacy policy.