Survey FAQs

Yes. No call-out charge, no fee for the quote, no obligation to have any work done. We do it because it is the only way to price the job properly, and because a fair share of surveys end with advice rather than a quote.

Usually one to two hours for a typical house: an outside walk round, readings inside, borescope holes on the elevations that need them. Larger houses or several affected rooms take longer.

Into the mortar joints, not the bricks, with a 10mm bit, at a handful of points per elevation. The holes are filled with matching mortar before we leave. On rendered walls we discuss where the holes go before drilling.

For the inside readings, yes, or someone who can let us in. If you would rather we start outside before you get home, that works.

Any paperwork about the insulation: a guarantee certificate, an installer’s invoice, an energy performance certificate, anything from when the house was bought. It is not essential, but it names the installer and the material and can matter for a guarantee claim.

We reply within one working day to arrange a free survey and quote.

Then we say so, tells you what we think the cause is, and says who should look at it. You are not charged and you are not sold anything.

Yes. It is yours. Other firms pricing from the same findings is how you get comparable quotes.

It records what an independent inspection found, with photographs, readings and dates, and it is written with that use in mind. We do not act for you in a claim, and for a court matter you may need a chartered surveyor’s report as well; we will say so if we think that.

Cavity wall insulation removal across mainland England, Scotland and Wales. If you are unsure whether we cover your address, ask and we will say.

That is fine, and common before a house sale or a guarantee claim. Book the survey, get the quote, and do what you like with it.