Terms and conditions

Surveys are free and carry no obligation. The quote records what was found on the day using the methods described in it; it is not a structural survey, a valuation or a legal opinion, and where the evidence supports only a probable cause we say so. You may share the quote with anyone you choose. We do not act for you in any guarantee, insurance or legal claim.

A quotation describes the work it covers, elevation by elevation, and is fixed for that work. It is valid for 60 days. It does not include work not described in it, including replastering, redecoration, render repairs, wall tie replacement, damp-proofing or re-insulation, unless expressly stated. If during the work we find a condition the survey could not reveal, we stop and agree any change with you in writing before continuing.

Work is booked by email and the date confirmed in writing. You agree to provide clear access to the base of each wall being worked on and to let us know about anything below ground or behind the wall that we should be aware of. Extraction is outdoor work; heavy rain or high wind may require a date to move, and we will tell you as early as we can. Where scaffold is required the quotation will say so.

We carry out the work with reasonable care and skill, using the methods described in the quote. Bricks removed are reinstated and joints pointed to match as closely as the existing wall allows; new mortar will be visible until it weathers, and on older walls a perfect match cannot be promised. Removed material is disposed of as building waste. We do not open walls from inside the property.

The work is complete when the cleared cavities have been inspected by borescope and the completion certificate has been sent to you. Payment is due on completion, by bank transfer, within seven days of the invoice. Where scaffold is hired for a larger job the quotation may provide for the scaffold cost to be invoiced when it is erected.

Our workmanship guarantee is set out on the our guarantee page and repeated on your completion certificate. It is our own guarantee of our own work, not an insurance-backed or scheme guarantee.

If you agree to work at your home or by email, you have the right under the Consumer Contracts Regulations 2013 to cancel within 14 days of agreeing. If you ask us to start within that period and then cancel, you pay for the work done up to that point. We may cancel if access cannot be provided or if a condition is found that makes the work unsafe, in which case nothing is payable for work not done.

We are responsible for loss or damage caused by our failure to carry out the work with reasonable care and skill. We are not responsible for damp or damage arising from causes other than the cavity fill we were contracted to remove, for the time a wall takes to dry, or for the condition of plaster, decoration, render or wall ties. Nothing here limits liability for death or personal injury caused by negligence or for anything else that cannot be limited by law. Public liability insurance is in place and the certificate is available by email on request.

If something is wrong, email [email protected]. We reply within one working day to arrange a free survey and quote. We will come and look. If we cannot resolve it between us, you may use any alternative dispute resolution service open to consumers or the courts of England and Wales, or the Scottish courts if you live in Scotland.

These terms are governed by the law of England and Wales if you live in England or Wales, and by Scots law if you live in Scotland.