Every job runs through the same stages. This page tells you what they are and how long each takes.
Before any work
1. You get in touch
Use the survey form or email [email protected]. Tell us the town, the type of house, what you are seeing and roughly when it started.
2. The survey
One to two hours at the house. Outside walk round, moisture readings inside, borescope holes in the mortar joints of the elevations that need them, thermal images where cold spots are the issue.
3. The quote
By email after the survey. What we found, with the stills and readings, our view of the cause, what we recommend, what other trades the house needs, and, if there is work for us, a fixed quotation as a separate document.
4. Checking the guarantee
If the insulation has a CIGA guarantee and the fill is defective, this is when you decide whether to claim rather than pay. The CIGA guarantee claims page explains it.
The work
5. Booking the work
If you accept the quotation, we agree a date by email. Extraction is outdoor work and heavy rain stops it, so a date may move; we say so as early as we can.
6. The extraction
Published guides put a mid-terrace at two to three days, a semi at three to four and a detached house at up to a week; your quote gives an estimate for your house. Each day: the injection holes reopened, air in, bricks out at the base, vacuum on, bags filled. Once the cavity is clear the thermal bead goes in if you have chosen a refill, the bricks are bedded back and the drill holes are filled and colour matched.
7. The completion certificate
When the work is done: the borescope stills of each cleared cavity, photographs of every made-good point, the readings on the day, our guarantee in writing, and what we suggest for the drying period. Payment is on completion, once you have this.
Afterwards
8. Drying and follow-up
This takes months, not days; see drying out. By arrangement we return to take readings against the survey grid so the drying is tracked rather than guessed.
Every job starts with the form. Book a free survey.
