A guarantee should say plainly what it covers, what it does not, and what happens when you use it. This one is short because the work is specific.
If a lender or surveyor has flagged a filled cavity and a mortgage, remortgage or sale is stuck, removing the failed insulation may help, and the completion certificate is what you show the lender.
What is covered
- A clear cavity. Every elevation we quote to clear is inspected with a borescope before we leave and the stills are in your completion certificate. If material we were contracted to remove is later found in a cavity we cleared, we come back and remove it at no cost.
- The making good. Bricks we reinstated and joints we pointed. If a brick we bedded comes loose or a joint we struck fails, we come back and put it right.
- Airbrick sleeves and weep holes we fitted or cleared. If one we worked on is found blocked by material we should have removed, we clear it.
The guarantee runs for ten years from the date on the completion certificate, stays with the house if you sell it, and is set out in writing on the completion certificate itself so there is no separate certificate to lose.
What is not covered
- Damp from causes that are not the cavity fill: gutters, render, pointing, ground levels, cavity trays, condensation, plumbing. The quote will have said what we found on these, and they are for other trades.
- Drying time. A wall dries at the pace masonry dries; we cannot guarantee a date.
- Plaster, decoration, wall ties, render or anything inside the house, which we do not work on.
- Insulation installed after our work by anyone else, and its effects.
- Material in elevations we did not quote to clear. On a partial job the quote says exactly where the boundary is.
How to use it
Email [email protected] with your address, the date on your completion certificate and a description of the problem, with photographs if you have them. We reply within one working day to arrange a free survey and quote.
Your rights
Nothing here takes away the rights you have under the Consumer Rights Act 2015 to work carried out with reasonable care and skill. The guarantee is in addition to those rights, not instead of them.
The guarantee is on every completion certificate. The way to get one is to start with a survey.
Book a free survey and we will tell you what your wall needs and what it costs.
